PROTECTING THE PRIVACY OF YOUR INFORMATION

NORTH HAMILTON COMMUNITY HEALTH CENTRE—COMMITMENT TO PRIVACY

To provide the best possible care, we need to collect and use personal health information.  North Hamilton Community Health Centre is committed to keeping your information safe and confidential.  We follow the rules set out in law about collecting, using and disclosing your personal information. 

To ensure the protection of your personal information, we have:

  • Privacy Policies in place
  • Appointed a Chief Privacy Officer to answer your concerns or inquiries
  • Set up safeguards in the handling of paper, electronic and verbal personal information

HOW WE WORK

The Centre’s service providers work in teams to provide you with comprehensive care and service.  Information for your best care may be shared among those directly involved with your care.

LIMITS TO CONFIDENTIALITY

NHCHC may report information to third parties without consent:

  • If we believe you are a danger to yourself or others
  • If we suspect that a child under the age of 16 is at risk
  • If our records are subpoenaed by the courts
  • If you are considered by law to be unable to make informed decisions about yourself
  • In cases of a reportable communicable disease that must be reported to a Public Health Agency
  • To determine or verify your eligibility to receive health care benefits
  • In cases of required reporting to the Workplace Safety and Insurance Board

 ACCESSING YOUR INFORMATION

The information in your records belongs to you; the physical record itself belongs to the Centre.  You are welcome to read or request a copy of your personal health records (administration fee applicable for photocopies).  If you wish to access your personal health record please inquire at the front desk.

 QUESTIONS OR CONCERNS

If at any time you have questions or concerns about the treatment of your personal health information or the protection of your privacy within NHCHC, please do not hesitate to address your concerns in writing to your service provider or, North Hamilton Community Health Centre’s Chief Privacy Officer (Ram Shankar) at (905) 523-6611 x 3030 or email shankar@nhchc.ca

You may also contact the Information/ Privacy Commissioner of Ontario at 1-800-387-0073 or e-mail infor@ipc.on.ca; web: http://www.ipc.on.ca

Privacy Resources

Click here to view policy on appointing a Chief Privacy Officer  

Click here to view Chief Privacy Officer Job Descrption